Terms of Service

Last updated: 2026-04-19.

Preamble

Lucidity is a metacognition training product: a mobile application, a website, and an in-person / remote Academy program, all operated by Lucidity, Inc. (referred to in these Terms as “Lucidity,” “we,” “us,” or “our”). These Terms of Service (the “Terms”) govern your access to and use of the Lucidity application, website, and any related services (together, the “Services”).

These Terms are written in plain English wherever possible. Where a term has a specific legal meaning we have preserved that meaning intentionally. Read the whole document, and save a copy for your records.

1. Acceptance of these Terms

By creating an account, downloading the Lucidity application, purchasing a subscription, enrolling in an Academy cohort, or otherwise using any Service, you agree to be bound by these Terms and by our Privacy Policy (which is incorporated by reference). If you do not agree, do not use the Services.

If you are using the Services on behalf of an organization (for example, under an enterprise seat), you represent that you have authority to bind that organization to these Terms, and “you” refers to that organization as well as to you individually.

2. Eligibility

You must be at least sixteen (16) years old to use the Services. The Services are not directed at children under 13, and we will not knowingly collect personal information from anyone under 13. If we learn that we have collected personal information from a person under 13, we will delete it.

You also represent that you are not barred from using the Services under the laws of your country of residence or any applicable sanctions regime, and that you have the legal capacity to enter into these Terms.

3. Account and access

To use most Services you must create an account. You agree to:

• provide accurate, current, and complete information;
• keep your login credentials confidential;
• notify us promptly at security@lucidity.today if you believe your account has been accessed without authorization; and
• be responsible for all activity that occurs under your account.

We may suspend or terminate accounts that we reasonably believe are being used in violation of these Terms.

4. Subscription, billing, and trials

Some features are available only on paid plans. We currently offer a free plan (with a 14-day full-feature trial), a Pro plan, and an Enterprise plan. Pricing and included features are listed at /pricing and may change from time to time.

Billing processor.All payments are processed by Stripe, Inc. By purchasing a subscription you also agree to Stripe's terms. We do not store your full payment card number on our systems.

Auto-renewal. Subscriptions renew automatically at the end of each billing cycle (monthly or annual) at the then-current price, unless you cancel before the renewal date. You can cancel any time from your account settings; cancellation stops future renewals but does not entitle you to a refund of fees already paid, except as required by applicable law.

Trials. A free trial will convert to a paid subscription at the end of the trial period unless you cancel before it ends. We will send you a reminder at least 3 days before conversion.

Taxes. Prices are exclusive of taxes unless stated otherwise. You are responsible for any applicable VAT, sales tax, or similar charges.

Refunds. Refund eligibility is governed by applicable law (for example, EU / UK consumer-withdrawal rights) and our published refund policy. Outside those rights, fees are non-refundable.

5. AI Coach Disclaimer

Lucidity includes an “AI Coach” that produces text responses, reflections, weekly letters, and other outputs using large-language-model technology (currently Anthropic Claude). You must read and agree to the following before using the AI Coach.

• AI-generated content may be wrong, biased, outdated, or made up. It is produced by a statistical model and does not represent the considered judgment of a human expert.
• Not medical, clinical, therapeutic, or mental-health advice. The AI Coach is not a licensed clinician. It does not diagnose, treat, cure, or prevent any disease, condition, or disorder. It is not a substitute for therapy, counseling, psychiatric care, or any other professional service.
• Do not rely on the AI Coach for high-stakes decisions. That includes medical, legal, financial, employment, safety, relationship, or crisis decisions. Consult a qualified human professional.
• If you are in crisis:call 988 (US Suicide & Crisis Lifeline), text HOME to 741741 (Crisis Text Line), or contact your local emergency services. International equivalents are listed in the app.
• No confidential-relationship claim. Use of the AI Coach does not create a physician-patient, therapist-client, attorney-client, or any other privileged relationship.

By using the AI Coach you acknowledge that you have read, understood, and accepted this disclaimer.

6. Your content

You own what you write.Journal entries, reflections, decision-journal entries, answers to assessments, goals, and any other content you create in the Services (your “User Content”) are and remain yours.

License to operate the Services. You grant Lucidity a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, and process your User Content solely to provide the Services to you (for example, to synchronize across your devices, to send the relevant portion to the AI Coach when you invoke it, and to produce your own weekly synthesis). This license ends when you delete the content or close your account, except for residual copies retained in backups for the period described in the Privacy Policy.

We will not sell your User Content.We will not use your User Content to train third-party models. Our AI processing subprocessor is AWS Bedrock, which hosts Anthropic’s Claude models as a managed service. AWS does not log Bedrock invocations by default and Anthropic does not receive the prompts through this path, as described on /subprocessors.

Aggregate, de-identified insights.We may derive aggregate, de-identified statistics from usage across the Services (for example, “users who complete the Foundations program improve calibration score by X on average”). These statistics cannot reasonably be linked back to you and are not User Content.

7. Acceptable use

You agree to use the Services only for lawful purposes and in accordance with these Terms. In particular, you agree to treat the Services, the AI Coach, and other users with basic civility, and to use the product as the personal development tool it is intended to be.

8. Prohibited use

You will not, and will not permit any third party to:

• use the Services in violation of any law or regulation;
• use the AI Coach to produce content that is unlawful, harassing, defamatory, sexually explicit involving minors, or that incites violence;
• attempt to reverse engineer, decompile, or extract the underlying models or prompts (except to the extent that applicable law expressly permits);
• scrape, crawl, or bulk-extract data from the Services;
• interfere with, overload, or disrupt the Services or their infrastructure;
• use the Services to provide clinical, medical, legal, or financial advice to third parties;
• impersonate another person or misrepresent your affiliation; or
• use the Services to build a competing product.

9. Termination

By you. You may close your account at any time from the app settings. Closure triggers the deletion workflow described in the Privacy Policy.

By us. We may suspend or terminate your account if (i) you materially breach these Terms, (ii) we are required to do so by law or regulation, (iii) your continued use poses a safety or security risk, or (iv) we cease offering the Services. We will give you reasonable notice where practical.

Effect. On termination, your right to use the Services ends. Sections 5 (AI Coach Disclaimer), 6 (Your Content , license survives for residual backup copies only), 10 (Warranties Disclaimed), 11 (Limitation of Liability), 12 (Indemnification), 13 (Governing Law), 14 (Dispute Resolution), and any other provisions that by their nature should survive, survive termination.

10. Warranties Disclaimed

To the fullest extent permitted by law, the Services and all AI-generated content are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation. We do not warrant that the Services will meet your requirements, that any outcome (including improvement in decision quality, calibration, emotional regulation, or any other skill) will be achieved, or that the AI Coach output will be accurate, complete, or safe to act on.

Nothing in this section limits rights that cannot be waived under applicable consumer-protection law.

11. Limitation of Liability

To the fullest extent permitted by applicable law:

Excluded damages. Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to the Services, even if advised of the possibility of such damages.

Cap. Our aggregate liability to you for all claims arising out of or related to these Terms or the Services will not exceed the greater of (a) the total subscription fees you paid to Lucidity in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred US dollars ($100).

Non-waivable rights. Nothing in this section limits liability that cannot be limited under applicable law, including liability for death, personal injury caused by gross negligence, fraud, or wilful misconduct.

12. Indemnification

You will indemnify and hold Lucidity, its officers, directors, employees, and agents harmless from and against any third-party claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to (i) your User Content, (ii) your use of the Services in violation of these Terms or applicable law, or (iii) your infringement of any third-party right. We will notify you promptly of any such claim, and you will have control of the defense provided your counsel is reasonably acceptable to us.

13. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.

[Assumption: Delaware is chosen rather than California because Lucidity, Inc. is a Delaware corporation and Delaware's commercial law is the most developed and predictable forum for the kind of disputes most likely to arise. Counsel should confirm this remains the right choice after reviewing consumer-residency distribution.]

This choice of law does not deprive you of the protection of any mandatory consumer-protection law of your country of residence.

14. Dispute Resolution , arbitration and class-action waiver

Please read this section carefully. It affects your legal rights.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a “Dispute”), except as excluded below, will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will take place in Wilmington, Delaware, or by video conference at your election. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. You and Lucidity each agree that any arbitration or proceeding will be conducted only on an individual basis and not as a class, consolidated, or representative action. If this waiver is found unenforceable, the entirety of this arbitration section is void.

30-day opt-out. You may opt out of this arbitration agreement by sending a written notice to legal@lucidity.today within thirty (30) days of first accepting these Terms. Your notice must include your name, your account email, and the statement “I opt out of the Lucidity arbitration agreement.” Opting out will not affect any other part of these Terms.

Carve-outs. Either party may bring (i) an individual action in small-claims court, or (ii) an action for injunctive relief in a court of competent jurisdiction to stop unauthorized use or infringement of intellectual property rights.

15. Changes to these Terms

We may update these Terms from time to time. If we make a material change we will notify you at least 30 days before it takes effect, either by email or by an in-app notice. Your continued use of the Services after the change takes effect constitutes acceptance. If you do not agree with the change, you may close your account before the effective date.

16. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any order form you signed (for enterprise customers), are the entire agreement between you and Lucidity on this subject.
• Severability. If any provision is found unenforceable, the remainder will stay in effect.
• No waiver. A failure to enforce any provision is not a waiver.
• Assignment. You may not assign these Terms without our written consent. We may assign to an affiliate or successor in a merger, acquisition, or similar transaction.
• Force majeure. Neither party is liable for failure to perform due to events outside its reasonable control.
• Notices. We will send legal notices to the email on your account. You should send notices to legal@lucidity.today or to our registered business address below.

17. Contact

Lucidity, Inc.
[Registered address , TBD]
legal@lucidity.today
security@lucidity.today
privacy@lucidity.today